Friends & Family Policy

By initiating an exchange order with CawPay, you agree to send your payment through PayPal using the "Friends & Family" option only.

If the payment is sent using "Goods & Services", your cryptocurrency will not be delivered, and your PayPal payment will be refunded with an additional fee.

Refund Fee Breakdown:
– PayPal transaction fee (non-refundable)
+ 3% processing fee charged by CawPay (minimum $1.00)

Please ensure you:
– Select Friends & Family when sending the payment
Do not write anything in the "Note" section

Any attempt to open a dispute or chargeback after a successful exchange will be handled in coordination with PayPal Support. All evidence will be provided, and case will be resolved in our favor.

Please note: False claims may result in PayPal account restrictions or a "Scam Flag". These actions are taken by PayPal and CawPay is not responsible for such consequences.

For more details on PayPal’s policies, please visit their official site: www.paypal.com